Summary: Dedicated service provider for large Enterprise Accounts; Partner with Client Executives on development of member breadth and depth penetration of contracts and implementation of new solutions. Responsible for account management and implementation in a dedicated member-based territory (ies). Provides thought leadership and in-depth technical expertise through coordination, implementation and delivery of services.
• Partners with Client Executives on development of member plan (penetration of contracts) and implementation of new solutions • Operationalizes the business strategy by developing actionable plans or programs for assigned member relationships to optimize value • May lead and direct group of members within a system in complete sales and service activities • May lead and direct NMI activities with new members outside assigned territory (ies) • Acts as NMI lead when IDN incorporates additional acute care facilities at any level • Works within Strategic Account/Large IDN’s customized solutions to ensure maximum value gained through day to day management • Assists with the facilitation and coordination of interface/communications between company and member • Coordinates and executes implementation activities for a defined set of solutions, products, and services • Works with the education team to develop proper on-boarding and continuing education to ensure breadth and depth of knowledge related to Supply Chain Services portfolio • Integral part of NMI team and leads Affiliated Patron, Affiliate I, and Affiliate II on-boarding • Ensurs member is maximizing the use of Vizient analytics tools through education and maximization including Marketplace Procure and Vizient LYNX • Informs Client Executive of any member changes, including culture, personnel, and policies. • May lead and direct team in support of Vizient Network organization(s) • Responsible for new member registration, LOCs/LOPs, website navigation training and spend management • Follows up on identified opportunities and implementation plan including signing of LOPs/LOCs, identification of sign off of savings, and documenting in savings plan • Executes sign-up activities and handles all documentation after Sales gains agreement • Responds to CRM targets and documentation (retaining current business) based on members systems • Completes forms for new and ongoing maintenance • Handles complaints regarding supplier performance or product performance, handling supplier calls related to member • Handles supplier calls related to member issues • Manages and monitors service levels (response time, resolution, etc.) to members, suppliers and sales executive issues. Provides feedback on service related issues • Partners with others on rollout of new or renewed contracts to ensure timely implementation of changes with members • Keeps abreast of industry trends and regulatory requirements to ensure alignment with • customer needs • Monitors customer satisfaction and provides suggestions for improvements in service or programs
Bachelor’s degree preferred
Minimum three years of sales/account management experience
Able to read, analyze and interpret general business documents, write reports and business correspondence, effectively present information and respond to questions from managers, Members, vendors, and colleagues
Ability to analyze data
Experience working with complex clients who may have multiple sites
Able to calculate discounts, interest, commissions, proportions, and percentages
Motivated with ability to work independently
Strong communication skills, both written and verbal, are required
Strong organizational skills and ability to manage multiple deadlines
Strong conflict resolution skills
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
Working at Vizient means making a difference in today’s dynamic health care industry, every day. Our mission is to connect health care organizations and providers with the knowledge, solutions and expertise that enable them to accelerate their clinical and operational performance.
Vizient is based in Dallas and has offices in 20 metropolitan areas across the United States. We have 3,100 employe...es with a breadth of expertise, experience and compassion, who are eager to develop and implement solutions that advance health care for the greater good.
Our national strength and local presence enable us to build trusting relationships with member organizations based on our knowledge of their particular market and strategy. We work with hospital executives, physicians, nurses and service line leaders to implement solutions that promote exceptional, cost-effective care and help improve people’s lives.
Our family of companies includes these subsidiary operations:
? Provista – a supply chain company serving the non-acute care market, government, education and business sectors
? aptitude – the industry’s first online direct contracting market
? Apexus – prime vendor for the 340B drug pricing program
?Sg2 – providing a unique blend of analytics, advisory and education to help health care systems with market and enterprise growth strategies