Sales/Marketing/Business Development, Supply Chain Management, Support Services
4 Year Degree
The ideal candidate has a passion for customer service and performance excellence. Self-motivation and a strong work ethic are essential to success. Additionally, the candidate must be an individual who has above average communication, analytic, problem solving, planning and coordination skills as well as the ability to develop and maintain strong business relationships and client trust.
The CSM will work cross functionally within GHX to drive outcomes for the customer and cross functionally with their customers to provide value to individual contributors through Executive Leadership.
All the CSM’s accounts should become reference accounts for GHX. The CSM will also identify all risk in their accounts, plan and execute cure plans, communications with and using internal resources as necessary.
This position will assist the Manager, Customer Success with special projects and team direction.
Principle duties and responsibilities:
Creates and implements account plans to drive outcomes for GHX products. Including discovery of customer needs, objectives, goals, KPI’s, business drivers and organizational structure.
Partners with clients to documents and reach all client goals. This includes tactical, technical and strategic work, with regular milestone checkpoints.
Supports customer health by identifying potential risk or dissatisfaction and resolving both large and small risks.
Educates customers on best practices, helps customer implement, assists in customer training either personally or by identifying internal resources.
Partners with sales to ensure a seamless customer experience and a team that speaks with one voice to the customers.
Partners with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction
Hunts for cross-sell opportunities
Creates deep relationships at all levels of the customer organization
Presents business reviews to customer, to track performance against goals, next steps, and future business and product changes.
Represents the VOC to the product team, emphasizing and helping to prioritize changes to products that are most important to the client base.
Facilitates and participates with Enterprise Solution Executives (ESEs) with input into quarterly business reviews
Identifies and encourages reference within assigned customer base.
Demonstrates ability to apply creative solutions to broad array of customer issues
Assists Manager with special projects and assignments
Proven ability to build trusted consultative relationships with clients at all levels of an organization
Proven ability to identify opportunities within client organizations
Proven ability to identify risk, create and execute mitigation plans to eliminate risks
Excellent phone presence and strong written and verbal communication skills
Analytical, detail oriented with strong project management skills
Ability to manage large and varying workload effectively without support to overcome obstacles and meet deadlines.
Able to work effectively with cross functional teams to drive the correct outcome for the customer in the desired time frames.
Proven ability to identify and solve customer problems and increase customer efficiency and value
Work closely with sales organization to drive new revenue
College degree or equivalent experience
Strong knowledge of and user capability with all GHX products
Minimum of 5 years in the Health Care field for a Distributor and/or Manufacturer
Experience in one or more of the following: healthcare supply chain EDI business processes; Order to Cash business process flow
Ability to manage special projects/assignments with limited direction
Ability to assist Manager with team direction and questions
Customer facing interaction as needed and willingness to travel up to 50%
Must be able to and be set-up for working from your own professional home office
2 openings. Telecommuting is allowed.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together more than 4,100 healthcare providers, and 600 manufacturers and distributors in North America — and another 1,500 providers and 350 suppliers in Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed, timely and fact-based decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year.
GHX is privately owned, operates in the United States, Canada and five European countries, and employs more than 600 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Atlanta, Georgia and Omaha, Nebraska.